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Q
What can I learn from Gene & GutBiome vs. GutBiome+?

Both products are at-home genetic testing products. "Gene & GutBiome" provides information on a combination of your inherited traits and your digestive health, which contributes to your overall well-being. "GutBiome+" is a high resolution version of the GutBiome test. It will identify the specific species of microbes in your gut microbiome and their roles. You can find more information on genereport.psomagen.com/product.
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Q
What is the technology/methodology behind Gene & GutBiome and GutBiome+?

Gene & GutBiome:
- Gene: Microarray Genotyping
- GutBiome: 16S rRNA Sequencing
GutBiome+: Shotgun Metagenomic Sequencing
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Q
Are you FDA approved?

No, we are not currently approved by the FDA. The information provided by Gene & GutBiome and GutBiome+ is for educational purposes only and applies only to diet and lifestyle recommendations. It is not used to determine a diagnosis and/or treatment plan.
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Q
What is considered personal information?

We consider the following to be your personal information: Account, Profile (including, name, birthday, address etc.), genetic sequence information, credit card information, and any information that can identify you. For more information, please refer to our Terms of Service.
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How is my personal information protected?

Only authorized personnel will have access to your sample(s) and data after de-identification.
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How does Psomagen use personal information?

Psomagen uses your personal information to provide the services for Gene & GutBiome and GutBiome+. We may use the information after de-identification to improve our services, to perform internal quality control and other internal R&D for service related purposes only.
We take your trust seriously and will NOT sell your data.
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Will the information I provide be shared with third parties?

No, your information will not be shared with third parties, unless absolutely required by law.
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Q
Does my microbiome change over time?

Yes, your microbiome can change over time as it is dependent on your diet and lifestyle. (ref:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6381226/)
Periodic re-tests are recommended.
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How do I contact a customer service representative?

You can contact us via help@psomagen.com and we will reach out to you as soon as possible.
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CONTACT DETAILS
help@psomagen.com
Sterling, VA
CLIA: 49D2172599